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Welcome to the REcampus Online Customer Support Center!
Questions for Your School
If you are a returning student, please log in to contact your school administrator regarding:
- Course Extensions
- Certificates
- Reporting to the State
- Obtaining CE Credit
- Refund Policy
- Course Content
The contact information for your school is located at the upper right-hand corner of the page and in the Contact Us section under the Support tab.
Forgot your username or password? Please click here.
Customer Service FAQs
I ordered a physical product through the online bookstore, how do I track my shipment?
Technical Support FAQs
Is my credit card transaction/sale secure?
Yes. Secure Socket Layer (SSL) with the highest level of encryption available is used to encrypt all of your personal information, including credit card number, name, address, and social security number, so that this information cannot be read as it is transmitted online. For all pages through which personal information is transmitted, SSL is used.
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I ordered a physical product through the online bookstore, how do I track my shipment?
Email customer support at realestate@dearborn.com if you have questions regarding order shipment. Customer support is available from 9am to 6pm ET.
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When I try to register at REcampus, it tells me “Email address already in use.”
This means that you’ve already registered, so you can now log in. To log in, click “Log in” toward the top of the screen.
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I forgot my login information.
To obtain your login information, Please click here.
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Once I register for an online course, can I start it immediately?
Yes. The online enrollment process includes credit card verification. In under a minute, you are approved to start your desired online course(s). You will receive an e-mail confirmation for your records and you may begin the course immediately following registration or at any time you choose.
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Must I complete the online course in one sitting, or can I log off and come back to it later?
Your online courses are engineered to "remember" where you left off, so you can return to a given section at a later time. Make sure you use the proper “Exit” buttons in the course so that your course is bookmarked properly. Normally you will need to complete online final exams (if applicable in your jurisdiction) in one sitting.
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Does my enrollment expire after a certain period of time?
You will be able to start the online course at any time during the period allowed by your regulatory agency following initial purchase of the course. Most states allow for a 12-month enrollment, however your state may have different regulations. Please refer to your enrollment confirmation letter for your enrollment's availability.
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Where do I go on the REcampus website to take an online course?
After enrolling in an online course, click on "My Online Courses" to view your course list. Make sure that you are logged-in.
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I ordered a course but under My Online Courses it reads, “You are not enrolled in any courses.”
It’s possible that your order did not go through (check Profile / Order History), but most likely you have two REcampus profiles, one with a course and one without. Is it possible you are registered with two different e-mail addresses? Try logging in as both. a
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I keep getting kicked out of my course / I got a “Page cannot be displayed” error / or the pages keep locking up.
- Make sure you’re using Internet Explorer 5.5 or higher as your Internet browser (not AOL).
- You may have corrupt temporary internet files. To delete these files, open Internet Explorer and click Tools / Internet Options. Under Temporary Internet Files, click Delete Files, select Delete all offline content, and click OK.
- Your browser may not be set to check for new versions of pages. To fix this, under Tools / Internet Options / Temporary Internet Files, click Settings, and select “Every Visit to the page.” Click OK.
- Your browser security settings may be set to block cookies. To fix this, under Tools / Internet Options / Privacy tab, click the Default button to change settings back to default.
- You may have privacy or security software installed that is blocking cookies. Examples include Mcafee Internet Security Suite and Norton Internet Security w/ Privacy Control. If you have this software, make sure the cookies setting is set to allow third-party cookies.
- You may have spyware or adware on your computer. Dearborn does not provide spyware removal software; however third-party software is available on the Internet for free. For more information about spyware, adware, and how they get on your machine, go to http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx
- You may have a network firewall blocking cookies. Ask your network administrator to allow cookies from REcampus
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What equipment do I need to operate the online courses?
REcampus online courses can run on either Windows-based PCs or Macintosh OS computers. Our online courses require an Internet connection and the supported browser is Microsoft Internet Explorer, 5.5 or greater.
What if I use AOL as my Internet Service Provider?
You may still access the internet using your AOL account. Simply dial-up using your AOL connection, but we recommend minimizing your AOL screen after signing on to the Internet by clicking the minus sign in the upper right-hand corner of the window. You can then launch Microsoft Internet Explorer by clicking the Start button, selecting programs, then choosing Internet Explorer.
Is my browser compatible to take your online courses?
Our online courses require an Internet connection, 56K modem or greater, 800 x 600 screen resolution, sufficient memory to run system software and browser, Microsoft Internet Explorer version 5.5 or greater, with Java and Cookies to be enabled.
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CDROM Courses
- I completed my Interactive Exercise, but it still says “In Progress.”
After you have completed an Interactive Exercise, you must close the exercise and then click the “Next” button at the bottom of the page. The next page will then tell you “Congratulations, you have completed the exercise.” If you click the “Main Menu” button instead, it will just take you back to the Main Menu and not finalize the exercise.
- I cannot get to the Main Menu in my course; the Main Menu button is grayed out.
This means that you have not completed the entire Tutorial. When the Tutorial is complete, the “Main Menu” button will become live. To figure out which part of the Tutorial you didn’t complete, look through the list of topics and find the ones that read “In Progress.”
- My CD is scratched or broken.
To get a replacement CD-ROM, contact the retail school or store where you purchased the CD-ROM-based course. If you ordered an exam prep CD-ROM directly from Dearborn, please contact Dearborn’s customer service department at (800) 972-2220.
What is the refund/return policy for textbooks and software?
For textbooks and software that you purchased through REcampus, please enclose a copy of the packing slip that was included with your original order and ship products to the address below. We recommend that you use UPS for accurate tracking purposes. All items must be returned within 30 days from the initial date of shipment and must be in original condition. No opened software or audio CDs may be returned. Please return items to the following address:
Dearborn/Kaplan Logistics
Return Department
801 Bilter Road
Aurora, IL 60502
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I need to print a copy of the Completion Affidavit form
Some states require that you submit a statement verifying that you have personally completed your online course. If you are seeking certification in one of those states, the statement must be signed and dated by you. To access this form, print the Completion Affidavit by clicking here. Please print this form, sign and date it, and send the original to your school.
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What browser should I use if my state requires me to spend a specific amount of time within a course?
If your state requires you to spend a specific amount of time within the course, the timer will appear in the main menu either in the progress section of each unit or in the bottom right-hand corner of your course. You must be actively moving within the course in order for the timer to continue tracking your time.
In order to ensure your time is accurately tracked, please make sure you are using Internet Explorer 7 or greater or Firefox 9.0 or greater as your browser. If you have any questions or need assistance with your browser, please contact technical support at 888-213-5124 (Monday through Friday, 8:00 AM EST to 12:00 Midnight) or by email at REtechsupport@dearborn.com. All emails will be answered within 24 hours including weekends. [Back to Top]
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